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Customer portal set up

This document covers how to setup a customer portal from the Carrier TMS

Maria Ilina avatar
Written by Maria Ilina
Updated over a year ago

Step 1. Create New Customer Portal

Go to main menu > admin > customers > customer portals tab

  1. click the green + button to create new customer portal

  2. search saved customer from drop down list

  3. click create to save

Step 2. Products

Choose saved products from the drop down list to give customer access to selected products from within their customer portal

Step 3. Admin User

Set up your key contact(s) from your customer as a customer portal admin user. Admin users will have the ability to set up internal users from within the portal


Step 4. Settings

There are three feature settings which can be toggled on and off per customer portal (these settings can be changed at any time). They are:

  • hide/show prices

  • allow/disable editing of booked jobs

  • allow/disable location management



Hide/Show Prices

Carrier can dictate whether the customer will see their pricing per job within the customer portal. If carrier does not want this to be visible, it can be toggled off. If pricing is toggled on, portal admin users will have the ability to toggle on or off for each internal user they set up, from within the customer portal (refer to the Customer Portal - Customer Training Guide)

Allow/disable editing of booked jobs

Carrier can dictate whether customers can edit their jobs from the customer portal once a carrier has acknowledged the booking from within the carrier TMS and turned it into a transport job

Allow/disable location management

Carrier can allow customer to maintain their own location database from within the customer portal or they can prepopulate the customer portal with locations from their carrier TMS upon creation

If customer location management is turned off the carrier will select locations for the customer portal from the location drop down list


Where carrier has enabled customer to manage their own locations refer to Customer Portal - Customer Training Guide for further instruction

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