A cancelled order will show within your 'Accounts' section on the Status and All Consignments page, under the new status heading 'Cancelled'.
On a cancelled consignment, you can see the notes and reason code that were added by the dispatcher when they cancelled the order.
You can then choose to charge the customer if relevant or mark the consignment as done (no charge).
Adding a charge to the consignment, and accepting that charge line will move the consignment to an 'Accepted' status
Marking the consignment as done will move the consignment to the 'Done' status.
Please contact your account manager at M2X if you would like to know more about cancelled orders.